Creation of prototypes of a voice robot in order to demonstrate an effective solution to the business tasks of Kazakhtelecom JSC by improving customer experience and optimizing processes.

Stage 1: 09.12.24 - online challenge presentation, Q&A session, Zoom link will be published on Telegram
Stage 2: 09.12.24-22.12.24 - collection of applications, development and preparation of solutions for the challenge tasks
Stage 3: 23.12.24 - pitchday* of participants' solutions

*After the challenge deadline, participants will present in offline/online format with the opportunity to demonstrate their development in a convenient format for 5-10 minutes. Employees of JSC "Kazakhtelecom" and experts from the fields of telecommunications, artificial intelligence, and customer service will attend the meeting.

Using Speech Recognition (ASR), natural language processing(NLP) and speech (TTS).
· The ability to scale the solution.
· User-friendly interface or interaction scenarios for the end customer.

· Functionality in implementing the proposed tasks and completeness of their execution.
· Accuracy of speech recognition, adequacy of responses, context retention in dialogue.
· Request processing speed and resilience to loads.
· Application of unconventional approaches or technologies.
· Completeness of data collection and analysis, provision of business insights.
· Kazakh and Russian languages.

Task: Develop a bot that asks questions, identifies customer needs, and offers relevant services or tariff packages.

Applied technologies: ASR, NLP and/or GPT, TTS

*JSC "Kazakhtelecom's" price list of services will be provided

Task: Develop a prompter assistant that allows listening to the subscriber's speech during Operator-Customer communication. Based on the recognized text and identified request, the assistant should provide quick response text and a relevant link to the knowledge base.

Applied technologies: ASR, NLP and/or GPT

*JSC "Kazakhtelecom's" Knowledge Base will be provided

Task: Create a self-service prototype in the form of a chatbot that:
• Implements a gamified form of collecting customer loyalty ratings and classifies them by rating quality.
• Conducts dialogue, increasing self-service efficiency and offering the client unconventional service evaluation scenarios.

Applied technologies: ASR, NLP and/or GPT, TTS

COMPLETED

Teams and companies with experience in developing AI solutions and voice bots are invited to participate.

с 09.12.24 по 23.12.24

Participants can submit their developments and solution presentations throughout the entire duration of the challenge.

Offer validity period:
09.12.24-23.12.24

https://www.ismet.kz/ru/it-resheniya
sales@aitu.cloud